Careers

Client Service Coordinator (professional services receptionist)

If you enjoy talking to people, are passionate about helping others, are a calm and empathetic listener, can remain calm in a fast paced client facing role, whilst managing competing priorities, and are wanting an opportunity to pursue a career with a busy, highly regarded, professional law firm then this role is for you!

An exciting opportunity has become available within the Phillips Family Law team. We are looking for a new Client Services Coordinator to join our team.

The Client Services Coordinator is the face and the voice of our firm. As the first point of contact for all people who visit or contact our firm you will be the director of first impressions for our clients.

At Phillips Family Law we constantly strive to deliver client service excellence to all the people we are fortunate to assist.

This role requires you to have exceptional client service skills, excellent telephone manner and presentation, a professional and energetic attitude, as well as a welcoming, genuine, and empathetic nature.

Some of the key responsibilities in this role are:

• Managing all new client enquiries and coordinating client appointments
• Managing our phone lines and coordinating incoming calls
• Meeting and greeting all who attend our office, demonstrating the highest level of care and client service
• Diary management and co-ordination of meetings
• Supporting our team to provide excellent client service and develop and maintain relationship with our clients and our referral partners (other professionals), by assisting our team of lawyers to share information, arrange gifts and deliver other initiatives which demonstrate this extra level of care for those we work with.

An essential skill in this role is having a strong understanding of what excellent service is in today’s consumer environment, and most importantly, be able to demonstrate this.

Experience in a similar role within the legal industry is preferred, however if you have extensive client, or customer service experience skills, honed in other client services areas in a similar role, this would be very favourably considered.

We offer a supportive working environment where our people are our greatest asset, and together our collective goal is the pursuit of excellence.

Our Values

Our people - we have big firm skills, coupled with the empathy and interpersonal skills to offer personalised and bespoke care to each person we have the privilege to advise, care for and guide through a relationship breakdown – in keeping with their goals not ours.

Optimism and kindness – we embrace optimism. Life can be hard, practice can be hard – negativity makes it much harder.  Each member of our team is optimistic, we love what we do and who we do it with.  A third our lives are spent together – we want to enjoy it.

High standards and pursuit of excellence - we expect excellence from ourselves in practice and demand it from others.

Ownership & Drive – we believe trust is earned.  To earn it from our clients and partners requires that we first earn it from one another.  We do what we say and don’t require others to remind us of our commitments. We are accountable to one another and our clients.

Balance – we value an even mood, a healthy lifestyle and a schedule that allows for all of the above. We pursue excellence in our professional life and personal lives – we promote, fund and embrace wellness in nutrition, emotional wellbeing, and physical health.

Common-sense & Self-regulation – it is not something that is taught, but something that is learned in life. We self-regulate, pay attention to detail and execute every task with conscious considered thought.

If this role and these values resonate with you and you would like to join our team then we would love to hear from you. Please submit your applications to our Practice Manager, Jennifer Spink at careers@pflaw.com.au

Applications close Friday, 24 September 2021.